T-Mobile in Castle Rock, CO Open now

Reviews about T-Mobile

• ★ ☆ ☆ ☆ ☆

  March 11, 2019, by Heather Kelly
  In store reps do not know the details of what they are signing customers up for! I moved three lines over to TMobile in June 2017. The rep (who incidentally is the store manager) told me that all three lines would be unlimited (that turned out to be true) and that I would recieve three 'pay offs' that I could then send to Verizon (where I moved my service from). Two of the three reimbursements were finally sorted out and the third NEVER CAME. I went back to the rep who has no knowledge of this... rage. So then... I go online to my T-Mobile account to discontinue my third line that was not paid off. There is NO WHERE to accomplish this online. After driving across town back to the store... the T-Mobile guy tells me that all I need to do is dial 611 to connect to my account customer service. That little piece of info is ALSO MISSING from the T-Mobile website. AND THEN, the rep on the phone tells me he can cancel the line at the END of my billing cycle. I got direct with him and he said... "ok, I can cancel it today." Now, I realize no company is perfect. But T-Mobile is so awful. Buyers beware.